Privacy Policy

1. Scope and Commitments

At UGS Group of Companies (including UGS Gold Loan, Urban Gramin Society, Urban Gramin Nidhi Limited, New Urban Gramin Council, UGS FinServe, and other cooperative society affiliations), we respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, process, share, and protect your personal and financial information when you visit our website, use our financial services, or visit our branches across South India.

By accessing our services, you consent to the data practices described in this policy.

2. Information We Collect

To provide efficient financial and loan services, we collect various types of information:

Personal Identity

• Full name
• Date of birth
• Gender
• Photograph

Contact Details

• Residential address
• Billing address
• Mobile number
• Email address

KYC Documents

• PAN Card
• Aadhaar Card
• Passport
• Voter ID
• Driving License

Financial & Pledging Information

• Bank account numbers
• Transaction details
• Source of income
• Gold ornament weight and purity assessment reports
• Credit history details

Technical Data

• IP address
• Device type
• Browser settings
• Operating system
• Website navigation patterns

3. How We Use Your Information

We process your personal information to deliver secure, reliable, and compliant financial solutions:

• Identity Verification: Performing mandatory Know Your Customer (KYC) processes and anti-fraud assessments.
• Loan Processing: Appraising gold value, disbursing loan funds, and processing deposit accounts.
• Account Management: Recording payments, calculating interest accruals, and sending account alerts.
• Communications: Sending loan maturity alerts, interest due notices, and account updates through SMS, phone, or email.
• Regulatory Compliance: Meeting legal, taxation, anti-money laundering (AML), and cooperative audit requirements.

4. Data Sharing & Disclosure

We do not sell your personal data. We only share information under strict confidentiality obligations:

• Group Entities: Sharing within UGS Group companies (such as UGS Gold Loan and Urban Gramin Nidhi Ltd.) to provide integrated financial services.
• Legal Authorities: Disclosing to government bodies, regulators, tax inspectors, or law enforcement when required under statutory mandates.
• Credit Bureaus: Sharing repayment history with credit rating agencies to aid credit assessment.
• Third-Party Providers: Collaborating with trusted payment gateways, hosting providers, SMS senders, and auditors to facilitate operations.

5. Security of Your Data

We prioritize the security of both your electronic data and your physical assets:

Physical Assets

Gold ornaments pledged with UGS are stored in reinforced high-security safes within strongrooms, backed by round-the-clock surveillance, security guards, and full insurance coverage.

Digital Data

We employ industry-standard security measures including SSL encryption, firewall protection, secure servers, and role-based access restrictions to protect your electronic records from unauthorized access.

6. Data Retention

We retain information only as long as necessary to fulfill the purposes outlined in this policy and to satisfy statutory legal requirements.

KYC documents and loan transaction records are generally retained for a minimum of 5 to 7 years after complete repayment and closure of the respective loan or deposit account, as required under applicable banking, tax, and cooperative laws.

7. Your Rights

As a customer, you have certain rights concerning your personal information:

Access

The right to request a copy of the personal information we hold about you.

Correction

The right to request rectification of inaccurate or incomplete information.

Restriction

The right to restrict processing of data in specific disputes, subject to active loan liabilities.

8. Cookies & Analytics

Our website uses cookies and similar tracking technologies to enhance user navigation and analyze traffic. Essential cookies are required for core features, while performance/analytical cookies help us monitor site performance. You can choose to disable cookies through your browser settings, though some website functions may become limited.

9. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory standards. We will notify you of any material updates by posting the revised version on this page with an updated "Last Updated" date. We recommend checking this page periodically.

10. Contact Us & Grievances

For questions, clarifications, or grievances regarding our privacy policy or data handling practices, please contact our Grievance Redressal Officer:

UGS Group Corporate Office

Casamia Building, Near Bus Stand, Mannarkkad, Kerala - 678582

Phone: 0492-4293335

Email: info@ugsgroup.in